DEPARTMENT: Corporate Services - Information Technology Division

DUTIES

Reporting to the Manager, Systems and Network Services, this employee is responsible for the daily administration and technical support of computer systems, including client and server computing platforms, communications network, related peripheral devices and applications. S/he will work with business unit and divisional staff and vendors, to maintain the effectiveness, availability, reliability and security of Corporate Information Technology Services; monitor the Corporate Information Technology Services and Infrastructure physical environment and operating conditions, to ensure adequate performance, security and environmental control, to detect and investigate failures and deficiencies, and develop and execute plans to correct these and/or escalate problems as appropriate. This employee will develop, document, execute, audit and monitor the effectiveness of procedures for the ongoing operation and audit of systems and applications, including system, security and application administration, change control, hardware and software distribution and inventory, batch processing, business continuity and disaster recovery plans; lead and participate in technical project teams to understand business and technical requirements, research, evaluate, select, acquire and/or develop, install and configure systems hardware and software, to meet the evolving needs of the Corporation. This incumbent will continuously learn, through on the job experience, training and study, to adapt to changing business and technological requirements; and respond to calls by providing phone support, by accessing systems remotely, or by coming on-site as required, and be on-call on a regular schedule.

ESSENTIAL QUALIFICATIONS

Your application must describe your:

demonstrated technical support experience in a large, diverse computing environment

extensive experience and knowledge of systems and network hardware and software including MVS, CICS, DB2 UNIX (Solaris, OSF/1 and CLIX), Oracle, Netware 4.x, Windows 95, and NT Groupwise, ManageWise, Ethernet, IP, IPX, routers, switches, concentrators, PCs, servers, storage devices, printers and plotters

experience evaluating systems and applications technical requirements, planning, implementing and supporting critical systems and applications

university degree in computer science, or the approved equivalent combination of education and work experience

The successful candidate must also have:

excellent problem solving skills, interpersonal and communication skills

ability to work independently and as part of a team

Interested individuals should submit their resume by mail (quote File No. 97-029-N), or by e-mail as an attachment in WordPerfect 6.1 for Windows quoting File No. 97-029-N in the Subject line, by 4:30 p.m., Friday, October 10, 1997.

jobs@city.toronto.on.ca

The City of Toronto is an equal opportunity employer and encourages applications from qualified Aboriginal people, people with disabilities, racial minorities and women. TTY users please call (416) 392-7996. Personal information is collected under the authority of the Municipal Act R.S.O. 1990, c. M. 45, s. 207, para. 45, and By-laws 18037 and 20689, and will be used to determine eligibility for employement. Questions regarding this collection should be directed to the Director, Human Resources.

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