Bob Jonkman

6 James Street
Elmira, Ontario
N3B 1L5
Canada

Home: +1-519-669-0388

Cell: +1-519-635-9413

E-mail: bjonkman@sobac.com
Web: http://sobac.com/bjonkman/resume/

Information Technology Manager with extensive experience in Network Administration, Project Management and Client Support.

← ↑ → Accomplishments

IT Manager for City of Toronto Legal Department: Supervised staff, determined capital and operational budgets, prepared and executed project plans for hardware and software upgrades, managed hardware support contracts and software licenses, provided expert support to City Solicitors and Legal Staff.
Staff Coordinator for the City of Toronto's Mayor's and Councillors' Computer Support Office: Supervised staff, managed projects for hardware rollout and software deployments, managed budgets, provided expert support to City Councillors and Mayor's Office.
Member of product selection committees: established product requirements, drafted RFPs, evaluated RFPs, interviewed vendors, and selected vendors. Projects: GW Archiving, Anti-spam, Anti-virus, Messaging Product, Corporate Network Infrastructure, "City Server".
Wrote documentation, procedures, magazine articles, how-tos and technical specifications for the City of Toronto, Novell, Transactor Magazine, and computer user groups.
Designed courseware and provided training to City of Toronto and Revenue Canada staff.
Presented a talk on "Tools for Privacy on the Web" to the Kitchener Waterloo Internet Users Group.
Technical lead on City of Toronto GroupWise projects: Anti-spam, E-mail security and anti-virus, Directory Synchronization, Upgrades. Developed project plans, wrote procedures, documentation, designed validation protocols, performed validation tests.
Consulted on the development of a training planning and tracking system at Revenue Canada.
Developed microcomputer lab at Steltech for in-house maintenance, reducing costs for microcomputer repair.
Taught classes in MS-Office, LibreOffice, HTML and CSS, WordPerfect, and DBASE III+; instructor for Microsoft Office Professional certification courses. Taught adult and children's classes in Computer Fundamentals.
Prepared Computer Systems Validation reports for Capgemini, including Qualification Plans and Installation/Operational Qualifications for federally regulated computer systems.
Programmed Web tools, data conversion utilities, capacity management tools, client tracking software, sales and inventory databases.
Provided expert support for people on network and office applications software; provided second-level support for 20,000 people on GroupWise.

← ↑ → Publications

GWCHECK Support Options (2003–), The most comprehensive guide to GWCheck's "Miscellaneous" switches. Also hosted at GWCheck.com and Groupwise.org.
GW System Data Extraction to CSV (2001), documentation for GWCONV, a GroupWise data extraction tool. Hosted at Novell Cool Solutions
Listing Gateway Aliases (2006). Hosted at Novell Cool Solutions (Author page)
Tools for Privacy on the Web (2001), a talk presented to the Kitchener Waterloo Internet Users Group on 23 January 2001.
Build a Modem Emulator, Transactor Magazine, Volume 7, Issue 4, January 1987 (Page 1, Page 2)

← ↑ → Skills

Applications: MS-Project, Symantec Timeline, Microsoft Office, OpenOffice, WordPerfect, Lotus 1-2-3, Quattro, Microsoft Access, dBASE III and FoxBASE.
Speciality Software: MANAC Omnilaw Monitor, ACT! Contact Management System, PC-DOCS, various proprietary corporate applications.
HTML Web page creation (MS-FrontPage, text editors), HTML validation software, site validation software.
Help Desk software: Remedy EARS, CA UniCentre USPSD, CA Advanced Help Desk.
All personal computer operating systems: Microsoft Windows, Linux (Novell SUSE, Ubuntu, Debian), Apple Macintosh, DOS.
All IBM and compatible microcomputers; IBM System/36; AS/400.
Applications programming in C, dBASE III+, FoxBASE and FoxPro; data conversion programming in AWK, MS-Access.

← ↑ → Career Experience

SOBAC Microcomputer Services, Elmira, Ontario
Owner and Manager - Programmer / Microcomputer Analyst / Consultant (1987 - Present)
The Working Centre, Kitchener, Ontario
IT Generalist (2010 - 2012)
Capgemini, Mississauga, Ontario
Senior Netware System Administrator, Contract Position (2007 - 2008)
Senior Wintel System Administrator, Contract Position (2008)
City of Toronto, Toronto, Ontario
Technical Support Specialist, Information Technology Services Division (1997 - 2007)
Systems Manager, Legal Division (1996 - 1997)
Senior Support Analyst, Council & Mayor's Office (1993 - 1996)
Network / Staff Co-ordinator, Contract Position (1992 - 1993)
Revenue Canada / Customs and Excise, Toronto, Ontario
Systems Technical Support Analyst, Term Position (1992)
Canadian Imperial Bank of Commerce, Toronto, Ontario
Microcomputer Support Specialist, Contract Position (1991 - 1992)
Stelco Technical Services Limited (Steltech), Burlington, Ontario
Technical Analyst / Applications Specialist / Network Manager (1989 - 1990)

← ↑ → Community Involvement

Primary contributor to WatCamp Calendar for technical events in Waterloo Region.
Host for Ubuntu Canada's Ubuntu Hour Waterloo
Meeting Coordinator of KWIUG, the Kitchener Waterloo Internet Users Group (2001 - 2011)
Founding member of the Toronto Cypherpunks chapter, inaugural meeting 19 February 1998

← ↑ → Professional Development

GroupWise 8 Administrator Training (2008)
Novell Online Training
FDA Regulatory Compliance Overview (includes 21 CFR Part 11 and Pharmaceutical and Medical Device Good Manufacturing Practices) (2008)
Capgemini, Mississauga
Advanced Technical Training, Novell GroupWise 7 (2007)
Novell Canada, Toronto
BlackBerry Enterprise Server v4.0 for Novell GroupWise Advanced Administration (2006)
Research In Motion, held at PBSC, Toronto
SUSE Linux Administration (2006)
Novell Canada, Toronto
Project Management, Applied Tools and Techniques (1997)
Procept Associates Ltd, Toronto
Novell Netware 4.1 Advanced System Administration (1996)
Drake Computer Training, Toronto

← ↑ → Education

Natural Sciences (1980)
McMaster University, Hamilton