Printing is Blurred/Colors are Wrong
Printed Paper Curls or Ink Blots
Cannot Print to End of Job
Confirm the Page Size setting matches the size of the paper loaded in the printer.
First, check the Page Size setting in the application.
Then check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh.
Check the amount of the free space on the hard disk.
You may need to increase the amount of free space by deleting any unnecessary files.
Colors are Unclear
Confirm the Media Type setting in the printer driver matches the type of paper loaded in the printer.
If you are printing a photograph or an illustration from a Windows environment, also increase Print Quality on the Main tab. If you are working in a Macintosh environment, select the Photo or Graphic from the Print Mode in the Print dialog box.
Confirm the specified ink tank is installed.
When an ink tank runs out of ink, replace it with a new one.
Printing is Blurred/Colors are Wrong
Ensure the ink tank is installed securely.
Open the front cover, press PUSH on the ink tank, and set the ink tank firmly.
Ensure that all the orange tape has been peeled off as shown in (1). If there remains a part of the orange tape as shown in (2), remove it thoroughly.
(2) There remains the tape (Peel off the tape along the perforation).
Replace the ink tank with a new one if it is out of ink.
Ensure the appropriate paper is selected in the printer driver.
Ensure the paper selected in Media Type in Main sheet (Windows) or Print Dialog Box (Macintosh) matches paper loaded in the printer.
Print the nozzle check pattern to ensure that ink is output correctly.
If the nozzle check pattern does not print correctly, clean the print head.
See Printing the Nozzle Check Pattern
If the problem is not resolved after cleaning the print head, several times, the print head may be worn out. Contact a Canon service representative.
Straight Lines are Misaligned1 Open the Printer Properties dialog box.
See Opening the Printer Properties dialog box directly from the Start menu
Follow the instructions on the screen.
1 Open the Page Setup dialog box.
See Opening the Page Setup Dialog Box
3 Select Test Print from the pull-down menu, and then click Print Head Alignment.
Follow the instructions on the screen.
Note
Straight lines can become misaligned if the paper thickness lever has been moved. Aligning the print head may also resolve this problem.
In the printer driver settings, select a higher print quality setting.
1 Open the Printer Properties dialog box.
See Opening the Printer Properties dialog box from your application program
2 On the Main tab, click High for the Print Quality setting.
See Opening the Print Dialog Box
Printed Paper Curls or Ink Blots
Use high resolution paper or Photo Paper Pro to print images that require a lot of ink, (i.e. pictures with intense colors or photographs).
Reduce the Intensity setting in the printer driver and try printing again.
1 Open the Printer Properties dialog box.
See Opening the Printer Properties dialog box from your application program
2 On the Main tab, select Manual for Color Adjustment, and then click Set....
3 Drag the Intensity slide bar to adjust the intensity.
See Opening the Print Dialog Box
2 For Print Mode, select Manual and then click Details....
3 Click the 
(Color) and then drag the Intensity slide bar to set the intensity.
Back of Paper is Smudged
If the next page prints before the ink is dry, enable the Pause Page printer driver setting.
You can either remove each printed sheet from the output tray as soon as it is printed, or enable Pause Page to pause after each sheet has printed.
1 Open the Printer Properties dialog box.
See Opening the Printer Properties dialog box directly from the Start menu
3 Click Custom Settings to open the Custom Setting dialog box.
4 Drag the Ink Drying Wait Time slide bar, and then click Send.
1 Open the Page Setup dialog box.
See Opening the Page Setup Dialog Box
3 Select Custom Settings from the pull-down menu.
4 Drag the Ink Drying Wait Time slide bar, and then click Send.
You may need to clean paper feed rollers. Follow the procedure below.
1 Ensure the printer is turned on.
If any paper loaded in the printer, remove the paper.
2 Hold down the RESUME/CANCEL button; when the POWER lamp flashes three times, release the button.
The paper feed roller will rotate as it cleans.
3 Repeat this operation two times.
4 Load sheets of A4 or Letter plain paper in the printer.
5 Hold down the RESUME/CANCEL button; when the POWER lamp flashes three times, release the button.
The paper that is loaded in the printer will feed through the printer and be ejected.
6 Repeat this operation two times.
Printed Surface is Scratched
Ensure you are using suitable paper.
The paper weight must be less than 105 gsm (28 lb).
If you use non-Canon brand paper heavier than 105 gsm (28 lb), the print head may scratch the printed surface.
Clean the print head first and print with the correct paper.
Also see Compatible Media Types, and check the suitable paper for printing.
The paper must not be curled.
If you are using paper printable on both sides, this problem can be resolved by simply turning the paper over.
When printing on thick paper, set the paper thickness lever to the right.
This widens a gap between the print head and the paper. If the paper is scratched even when printing on plain paper, also try this. When the message suggesting that the position of the lever is not proper displayed, continue printing.
Reduce the Intensity setting in the printer driver and try printing again.
When printing an image with high intensity, especially on plain paper, the paper may absorb too much ink and become wavy. This may cause the printed surface to become scratched.
1 Open the Printer Properties dialog box.
See Opening the Printer Properties dialog box from your application program
2 On the Main tab, select Manual for Color Adjustment, and then click Set.
3 Drag the Intensity slide bar to adjust the intensity.
See Opening the Print Dialog Box
2 For Print Mode, select Manual and then click Details....
3 Click the
(Color) and drag the Intensity slide bar to set the intensity.
Ensure you are printing within the recommended printing area.
See Printing Area
White Streaks
Print the nozzle check pattern to check the ink output.
If a specific color does not print in the nozzle check pattern, clean the print head.
See Printing the Nozzle Check Pattern
The problem can also be resolved by aligning the print head. For details on print head alignment, refer to "Straight Lines are Misaligned".
Ensure the appropriate Print Quality is selected in the printer driver.
Set Print Quality in the printer driver setting screen.
1 Open the Printer Properties dialog box.
See Opening the Printer Properties dialog box from your application program
2 Select Print Quality, and then High.
See Opening the Print Dialog Box
Colors are Uneven or Streaked
Increase the print quality setting in the printer driver settings.
1 Open the Printer Properties dialog box.
See Opening the Printer Properties dialog box from your application program
2 On the Main tab, click High for the Print Quality setting.
See Opening the Print Dialog Box
2 For Print Mode, select Manual and then click Details....
3 Drag the Print Quality slide bar to the Fine end.
Set the halftoning method to Diffusion in the printer driver settings.
1 Open the Printer Properties dialog box.
See Opening the Printer Properties dialog box from your application program
2 On the Main tab, select Custom for the Print Quality setting, and click Set....
3 Click Diffusion for the Halftoning setting.
See Opening the Print Dialog Box
 |
