Printer Does Not Start or Stops During Print Jobs

Printing Does Not Start

Ensure the printer is turned on.

If the POWER lamp is off, press the POWER button.

If the POWER lamp is flashing green, the printer is initializing. Wait until the POWER lamp stops flashing.

Note

When printing a large amount of data such as a photo or graphics, it takes longer than usual to begin printing. While the POWER lamp is flashing, the computer processes the data and sends it to the printer. Simply wait until the processing is completed.

Ensure the printer is securely connected to the computer.

Note

If you are using a switch box or other device, remove and reconnect the printer directly to the computer. Try printing again.

If printing is now successful, there may be a problem with the device.
Also there could be a problem with the cable(s). Replace the cable(s) and try printing again.

Ensure the correct printer driver is selected.

In Windows, ensure that Canon i550 is selected in the Print dialog box.

In Macintosh, ensure that i550 is selected in the Chooser.

Note

In Windows, you can set the Canon i550 as the default printer.

Confirm that there are no problems in the system.

Restart your computer. It may solve the problem.

Delete an undesired print job if there is any. Use BJ Status Monitor in Windows or BJ Print Monitor in Macintosh for the deletion.

1 Open the Printer Properties dialog box.

See Opening the Printer Properties dialog box directly from the Start menu

2 Click Maintenance tab and then Start Status Monitor.

3 Click Display Print Queue.

4 Select Cancel All Documents in the Printer menu.

Click Yes when a confirmation message appears.

The print job is deleted.

Note

In Windows Me, Windows 98 or Windows 95

Click to select an undesired document and select Purge Print Documents in the Printer menu.

1 Double-click BJ Print Monitor in the Extentions in the System Folder.

2 Click to select an undesired document and click .

The print job is deleted.

Ensure the printer port is set correctly.

If using a parallel interface printer cable, set "LPT1" as the printer port.

If using a USB cable, set "USBnnn" or "USBPRNnn" ("n" represents a number) as the printer port.

1 Open the Printer Properties dialog box.

See Opening the Printer Properties dialog box directly from the Start menu

2 Click the Ports tab (or Details tab) and set the printer port.

Printing Stops Before It is Completed

Check the status of the POWER lamp.

When the POWER lamp is flashing green, the printer is processing data. Printing a large amount of data such as a photo or graphics takes time for the computer to process the data, during which the printer may appear not to be functioning.

In addition, when continuously printing material that uses a large amount of black ink on plain paper, the printer will sometimes pause. In either case, simply wait until the processing is completed.

Halt the print job and turn the printer off for at least 15 minutes to cool the print head down.

The print head can overheat when continuously printing for long time. To protect the print head, the printer will sometimes pause automatically at a line break before resuming.

In this event, interrupt the print job at a convenient time and turn the printer off for at least 15 minutes.

Furthermore, when continuously printing graphics or photos with intense colors, printing may stop to protect the print head. In this case, printing will not resume. Turn the printer off and wait for at least 15 minutes.

Caution

Inside the printer, the area around the print head can become extremely hot. Do not touch the print head or nearby components.

Printer Moves But Does Not Print

Check the ink tanks. If empty, replace them.

Ensure that the ink tanks snap into place when you install them.

If there is plenty of ink but the printer does not print, clean the print head.

After cleaning the print head, print the nozzle check pattern to check that ink is being output normally.

See Print Head Cleaning

If the problem is not resolved by cleaning the print head several times, the print head may be worn out. Contact a Canon service facility.

Print Head Holder Does Not Move to the Center

Ensure the printer is turned on.

The print head holder will not move unless the power is on. If the POWER lamp is off, close the front cover and turn the power on.

If the POWER lamp is flashing green, the printer is initializing.

When the POWER lamp stops flashing, open the front cover again.

If the front cover has been left open for a while, close and reopen it.

If the front cover is left open for more than 10 minutes, the print head holder moves to the right to prevent the print head from drying out. Close and reopen the front cover to return the holder to the center.